Last Updated: 8/10/2025

Welcome to [Shvetram]. These Terms & Conditions (“Terms”) govern your use of our website and purchase of our 92.5 silver jewellery. By using our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site or place an order.

1. Definitions

  • “We”, “Us”, “Our”* means [Shvetram].
  • “You”, “Customer”, “User”* means any person using the site or placing an order.
  • “Products”* means the 92.5 silver jewellery items offered by us.
  • “Website”* refers to https://shvetram.com

 

2. Product Purity & Authenticity

  • All jewellery sold is made of *92.5% silver* (sterling silver), unless otherwise specified.
  • Items are stamped/hallmarked *“925”* or with an equivalent mark showing purity.
  • We strive to ensure that all items are authentic and made with quality materials.

3. Orders & Pricing

  • Prices are stated in *[Currency, e.g. Indian Rupee (INR)]* and include applicable taxes unless otherwise noted.
  • We reserve the right to change prices without prior notice.
  • We try to display product images and descriptions accurately. However, slight variations in colour, size, or appearance may occur due to lighting, screen settings, or hand-finishing.

4. Payment

  • Full payment is required before dispatch.
  • We accept payment methods listed on the Website (credit/debit cards, net banking, UPI, etc.).
  • If payment is not received or authorised, we may cancel the order.

5. Shipping & Delivery

  • We ship to the locations mentioned on the Website. Delivery times are estimates unless otherwise specified.
  • Risk transfers to you upon delivery. You are responsible for inspecting the goods upon delivery.
  • If you do not receive your order, contact us within *[e.g. 48 hours]* of the expected delivery date with proof.
  • We require 2 to 3 working days to process your order from the date of placement (excluding weekends and holidays). The shipment time is 6 to 7 working days based on your location. We stay in constant touch with the delivery personnel, and upon dispatch, a unique tracking number will be shared with you for your convenience.

6. Returns, Exchanges & Refunds

  • If you receive a defective or incorrect item, notify us within *[24-48hours]* of delivery with photos/evidence.
  • Returns are accepted only if the product is returned in its original condition, with all tags, packaging, and invoice/authenticity certificate.
  • Customised or made-to-order items may not be eligible for return or exchange unless there is a manufacturing defect.
  • Refunds will be processed after inspecting the returned product. Refund method and time frame will follow our Refund Policy.

7. Warranty

  • We provide a warranty against manufacturing defects for *[6 months ]* from the date of purchase.
  • Warranty does not cover damage due to misuse, wear & tear, accidental damage, or improper care.

8. Care Instructions

  • To maintain the quality and lustre of your 92.5 silver jewellery, please:
  • Keep away from chemicals, perfumes, moisture, and water.
  • Store in a dry place, ideally in airtight pouches.
  • Clean gently with a soft, dry cloth.
  • Can I wear sterling silver every day?
  • You can certainly wear your favourite sterling silver jewellery every day, but you need to exercise caution. It is recommended to avoid wearing silver jewellery during certain activities such as exercising, jogging, house cleaning, and washing dishes.
  • Why have my ornaments turned from shiny white to a blackish colour?
  • Silver naturally tarnishes due to a process called oxidation. There are two ways to deal with this: minimise oxidation by storing the ornaments in airtight pouches and gently polishing them with a soft, dry cotton cloth. After cleaning, remember to wipe them dry and store them in airtight pouches.

9. Intellectual Property

  • All content on the Website (designs, text, images, logos) is owned or licensed by us and protected by intellectual property laws.
  • You may not copy, reproduce or use our images or content without our prior written consent.

10. Liability

  • We are not liable for indirect, incidental or consequential damages arising from use or inability to use our products.
  • Our liability is limited to the value of the product supplied.
  • We do not guarantee that the Website will be error-free or continuous.

11. Changes to Terms

  • We may update these Terms at any time. The updated version will be posted on the Website along with a new “Last Updated” date.
  • Your continued use of the Website after changes